SFEDI Centres Of Excellence
A quality kitemark for organisations that deliver useful, focused and entrepreneur friendly support and learning to meet business’s needs.
SFEDI Centres of Excellence are organisations that deliver useful, focused and entrepreneur friendly support and learning to meet your business needs. Our Centres of Excellence focus on assisting you meet your goals and objectives. They provide the 'Enterprise Know-How'...
Centres of Excellence are also able to offer a range of SFEDI Awards and Accreditation. This can vary depending on the centre.
The benefits of working with a Centre of Excellence are that they;
The Matrix Quality Standard for Information, Advice and Guidance (IAG) Services
The matrix Standard is designed to assist services identify and follow best practice in the delivery of IAG. It defines the outcomes of a quality service whose aim is assisting individuals to make use of information, explore issues and plan courses of action in relation to learning and work. The Standard focuses on key activities relating to the delivery of the service and its effective management.
In brief, the matrix Standard is:
ServiceMark - National Customer Service Standard
ServiceMark is an organisational accreditation which uses a combination of self-diagnostic, customer satisfaction measurement and independant assessment.
The benefits of ServiceMark:
Code of Practice - Access to Mobility
Access for All
Disabled people, as well as people with prams and push-chairs, young children and some older people, have particular difficulties in dealing with an environment designed for non disabled people. It is important that these problems are recognised and full weight is given to finding ways to remove the barriers that prevent these people from leading an active life.
The Code of Practice seeks to ensure that: